Hardware and Software System “IP PBX” in the Call Centre of the International Centre of Learning Foreign Languages “Speak Up”

In March 2011 the call centre of the International Centre of Learning Foreign Languages “Speak Up” put into operation the hardware and software system based on IP PBX Asterisk and software developed by CTISoft, Ltd. Prior to that, there was hard work done by the specialists from CTISoft, LTD., deploying both the hardware and the software part of the system.

Call Centre – I&R System for Vodokanal

On the 4th of June, 2010, Rosvodokanal Group of Companies – the largest private vendor in the area of water supply and sewerage in Russia – announced a tender to supply equipment and software for the I&R services (call centres) of its subsidiaries located in four Russian cities: Omsk, Tver, Kaluga and Krasnodar. On the 5th of July of the same year CTISoft, Ltd., was declared the winner.

Call Processing Centre – for Housing and Utilities Sector

"General management company" is the largest company in Penza that professionally manages blocks of flats and adjacent areas. Its most important task was in increase the quality of servicing its clients at all stages of interacting with them. The key to solving this problem was in the cutting-edge technologies, so in May 2011 the project involving deployment of the Call Centre software package in the company started.

Collecting agency call centre

Specialists in a collecting agency every day, as a routine task, communicate with tens of thousands of debtors, receive incoming calls and participate in call campaigns. In the process of talking to a debtor the specialist exchanges a lot of information with the client, and, if the specialist makes mistakes, it can detrimentally affect the business of the company. Controlling the work of all staff is just as important, as well as controlling every regional office and every employee. This is necessary to manage the effectiveness of the work of the company, create motivation schemes and reduce the risks to reputation.

Call Centre software package

Organizing effective communication between a company’s employees or between the company and the clients is an essential part of running successful business of any kind.