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E-mail: info@ctisoft.ru

News

12.10.2013

Release of the sixth version of the Call centre software package

The specialists from the CTISoft, Ltd., have completed the development of the sixth version of the Call centre software package (Contact centre).

14.09.2013

New life of the call centre in City centre of controlling and accounting for energy resource, Jsc.

The call centre in City centre of controlling and accounting for energy resource, Jsc., Penza, that uses software delivered by CTISoft, Ltd. http://www.ctisoft.ru/en/call-center-zkh, has been working for half a year.

21.02.2013

In RVK-Voronezh, Ltd., a ceremonial launch of an I&R service working according to the "one window" principle has taken place

In December 2012 the Call centre of Voronezh Vodokanal started working using software delivered by CTISoft, Ltd.

Services

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We offer both ready-to-go, out of the box software products and development of custom software of any complexity.
For the most part, we work in the following areas:

VoIP

Deployment of telephone exchanges based on the Asterisk software platform and Digium equipment.
Installation of telephones in new offices and upgrades of the existing telecommunication systems
Building up a united corporate telecommunication service for all branches of the same company
Development and deployment of software that automates interaction with clients on the phone. Managing telephone services of the company, conversation recording systems, automatic calls, statistics, etc...

Software for contact centres

Hardware and software systems to organize client interaction centres for the managing companies in the Housing and Utilities Sector.
I&R services (contact centres) for resource managing companies in cities (Vodokanal, heating systems, energy resource sale companies, etc…)
Software for creation of technical support departments, marketing departments, etc…, as well as for telecommunication operators, insurance companies, etc...

Automation of business processes

Business analysis
Deployment of systems that automate business processes (CRM, document automation)