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News

12.10.2013

Release of the sixth version of the Call centre software package

The specialists from the CTISoft, Ltd., have completed the development of the sixth version of the Call centre software package (Contact centre).

14.09.2013

New life of the call centre in City centre of controlling and accounting for energy resource, Jsc.

The call centre in City centre of controlling and accounting for energy resource, Jsc., Penza, that uses software delivered by CTISoft, Ltd. http://www.ctisoft.ru/en/call-center-zkh, has been working for half a year.

21.02.2013

In RVK-Voronezh, Ltd., a ceremonial launch of an I&R service working according to the "one window" principle has taken place

In December 2012 the Call centre of Voronezh Vodokanal started working using software delivered by CTISoft, Ltd.

The project automating the work of the call centre in the International Centre of Learning Foreign Languages "Speak Up"

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Published Tue, 2014-05-27 15:31

21.03.2011

In March 2011 the call centre of the Russian branch of the International Centre of Learning Foreign Languages "Speak Up" put into operation the hardware and software system based on IP PBX Asterisk and the software developed by CTISoft, Ltd.

At the first stage the company set up and configured the software part of IP PBX Asterisk and connected digital phone lines. At the second stage additional software modules were installed: Automated Workstations of the Supervisor and the Administrator, which allow users with appropriate permissions to manage the work of the call centre and carry out system configuring. The modules include the following functions:

Call management
Listening to conversations in real time
Organizing conference calls
Exchange of text messages
User-friendly search and listening to recorded conversations
User management
System settings
Etc...

The new hardware and software system will allow the swiftly developing company to solve its problems effectively and to successfully deal with ever increasing influx of new clients.

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