+7 (495) 665 07 56
+7 (903) 675 08 41
E-mail: info@ctisoft.ru

News

12.10.2013

Release of the sixth version of the Call centre software package

The specialists from the CTISoft, Ltd., have completed the development of the sixth version of the Call centre software package (Contact centre).

14.09.2013

New life of the call centre in City centre of controlling and accounting for energy resource, Jsc.

The call centre in City centre of controlling and accounting for energy resource, Jsc., Penza, that uses software delivered by CTISoft, Ltd. http://www.ctisoft.ru/en/call-center-zkh, has been working for half a year.

21.02.2013

In RVK-Voronezh, Ltd., a ceremonial launch of an I&R service working according to the "one window" principle has taken place

In December 2012 the Call centre of Voronezh Vodokanal started working using software delivered by CTISoft, Ltd.

Tver Vodokanal, Ltd. announces a newly formed division - CALL-center.

Published Sun, 2011-01-23 16:28

28.09.2010

Call-center, based in Tver, uses «CTISoft software» to handle its telephony needs. The grand opening took place in Tver on January 28, 2010....

Call-center, based in Tver, uses «CTISoft software» to handle its telephony needs. The grand opening took place in Tver on January 28, 2010.

Chief Executive of Tver Vodokanal said, "CALL-center is a very important subdivision for the company that works with the population. It allows us to get closer to the European Quality Standard of providing services to the customers.”

CALL-center software uses Asterisk and provides following features:

• inbound call processing,

• outbound campaign,

• call distribution,

• queue management,

• customer information registering,

• reporting.

Tags:

News