Call centre of Krasnodar Vodokanal has been deployed and put into operation.

On the 1st of October call centre of Krasnodar Vodokanal, developed by CTISoft’s specialists, was successfully put into operation.

Creation of a new department in the company’s structure will allow the staff to improve the procedure of receiving feedback from clients and give the consumers of the service an opportunity to receive more detailed information about the company’s services. On the whole it will increase the quality of service, thus raising it to a new level.

By calling a dedicated phone line the caller will be able to find out what the water supply and sewerage tariffs are, the terms of installing metering devices, the company’s working schedule and a lot of other useful information. The main principle of the work of the call centre operators is to leave not a single question unanswered.